Neuranimus, Inc. Privacy Policy

Last Updated: August 10, 2025

Neuranimus, Inc. (“Neuranimus,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, request services, or communicate with us — including by text message.

This policy supplements, and does not replace, our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA), which governs our handling of Protected Health Information (PHI).

1. Definitions

Personal Information: Any information that identifies you or can reasonably be linked to you, such as your name, contact details, and online identifiers.
Protected Health Information (PHI): Health-related information that is protected under HIPAA.
SMS Communications: Text messages sent to your mobile device for appointment reminders, prescription refills, or care coordination.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide

Name, address, email, and phone number
Health-related information provided through appointment requests or patient communications
Communication preferences

B. Automatically Collected Information

IP address, browser type, device type, operating system
Pages visited, time spent on site, and referral source (via Google Analytics)
Cookies and other tracking technologies

C. SMS Enrollment Information

Mobile phone number provided when you opt in to receive text messages
Date, time, and method of opt-in (for compliance documentation)

3. How We Use Your Information

Schedule and manage appointments
Send appointment reminders, prescription refill notifications, and other care-related messages
Respond to inquiries and provide customer service
Maintain legal and compliance records
Improve our website, services, and patient experience

4. SMS Communications & Compliance

By providing your mobile number during intake, registration, or appointment request, you consent to receive SMS communications from Neuranimus.

Message frequency: up to 4 messages/month
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for assistance
We do not share your mobile number with third parties for marketing
Numbers are stored and retained only as needed for clinical purposes

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Understand website usage via Google Analytics
Improve site performance and user experience

You can manage cookies in your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. How We Share Information

Authorized staff and healthcare providers for scheduling and care coordination
Service providers who perform functions on our behalf (e.g., website hosting, analytics)
As required by law (e.g., court orders, regulatory requirements)

We do not sell or rent your personal information.

7. Data Retention

Clinical records and related contact info: Retained in accordance with applicable healthcare record retention laws
SMS opt-in/opt-out records: Retained as long as necessary to demonstrate compliance
Website analytics data: Retained per Google’s default settings or as needed for site performance review

8. Security

We use reasonable physical, technical, and administrative measures to protect information against loss, theft, misuse, and unauthorized access.

9. Children’s Privacy

Our website is not directed toward children under 13. We do not knowingly collect personal information from children without parental consent.

10. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent for certain uses of your information

Requests can be made using the contact information below.

11. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

12. International Visitors

If you access our site from outside the United States, please note that your information may be transferred and stored in the U.S., where privacy laws may differ.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

14. Contact Us

Neuranimus, Inc.
135 N Jackson Ave Ste 202, San Jose, CA 95116
Phone: (408) 508-6218
Email: support@neuranimus.com